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Leading companies such as
Cisco, Walmart, Amazon and Dell accelerated their
revenue growth and margins by focusing on their
supply chains that can accurately predict and service
the needs of their customers at all times. The 21st
century will see the same supply chain processes
applied, albeit with some differences, to the supply
of skills and talent.
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In today’s cut-throat
competition for skilled technical resource, companies
need to build interactive on-line business relationships
with their IT service supply chain partners to reduce
the cost of operations, predict talent needs and
ensuring a steady talent supply.
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| Service Buyers and Providers
must aggressively collaborate with the IT services
supply chain partners to cost effectively scale
their operations. |
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Faced with increasing
commoditization of IT services, companies need to
increasingly differentiate their services on customer
satisfaction by earning the trust and loyalty during
“moments of truth”: those situations
(requisition fulfillment, specialized skill, or
urgent resource ramp-up) when customers invest a
high amount of emotional energy in the outcome.
Super handling of these moments requires that your
own internal and external processes are automated.
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